A booking is confirmed once payment for deposit has been received.

Deposits are non-refundable.

Full payment must be paid in full a week prior to delivery or collection of hire items.

Hire period is for 24 hours ONLY unless other extended arrangements have been made prior to your event.

Late returns will be charged a daily hire rate until items are returned

Haus of Geena items are strictly for styling and serving purposes only.

Items must not be placed in ovens, microwaves, or exposed to flames or direct heat.

Silverware items MUST NOT be placed into dishwasher.

Customers are responsible for ensuring proper use and safe use at their event.

Silverware items must be returned rinsed and free from food, drink, or wax residue.

All Haus of Geena silverware pieces must be handwashed only, do not use dishwasher.

Tablescape plates, cups and cutlery can be completely washed in dishwasher.

Professional polishing is not required.

Excessive soiling will incur an additional cleaning fee.

All items are inspected before and after events.

The hirer is responsible for any damage, breakage, or loss from time of delivery/collection until items are returned.

Replacement charges will be invoiced at full retail value of the item.

Damaged or missing items must be reported immediately.

Delivery fees apply in addition to hire fees and will be added to your invoice.

Additional fees may apply to afterhours service, difficult areas or locations to access.

Clients are welcome to collect and return items directly from our Upper Orara studio by prior arrangement.

Cancellations more than 30 days before booking: full refund including deposit.

Cancellations within 14 days: 50% refund.

Cancellations within 7 days: no refund.

Refunds are processed within 5-7 business days.

Item descriptionHaus of Geena is not liable for injury, damage or loss from use of hire items

It is the responsibility of the hirer to ensure safe handling and use of all items.

Hire items must not be handled by children.

Customers should take care when using items with candles or other styling elements.

Haus of Geena is not responsible for cancellations, delays, or inability to deliver services caused by events beyond our reasonable control (including weather, strikes, illness, or government restrictions).

These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of NSW.